Frequently Asked Questions
Do you have any questions?
In this section you will find all you need to know about our loyalty program!
General information
With Draka loyalty program Connect & Collect you may earn coins by making purchases of eligible products. Members can redeem coins on gift certificates of bol.com and take part in the raffle to win our main prize – Carbecue! But moreover, the coins can also be used for a good cause and be donated to charity.
Together with this program, you have the opportunity to make a sustainable choice – donate your coins to the Technotrend Foundation. Technotrend is a charity that inspires children of all ages to pursue a technical career. The emerging energy transition will require a lot of manpower which is currently not enough, unfortunately. This makes it all more important to contribute to a more sustainable future as a current installer.
Connect & Collect is specifically designed for local installers who are not part of any purchase organization or buying group. At Draka we really value your loyalty, and we feel everybody should be rewarded for that.
There are no additional costs to join the program. The only thing you must invest is a little amount of time to upload your invoices. The rest will be done by us!
You can buy selected Draka products at all the main Draka wholesale partners: Technische Unie, Rexel, Schuurman, Oosterberg and Solar.
About reward coins
You can earn coins by purchasing eligible products, you may see the complete list here.
If you purchase any of the E-LINE products - you will get x1,5 coins. Sustainability matters!
Also, by purchasing the products from our partner - Rexel - you will get even more coins!
Coins are non-transferable and can only be used by the account holder who earned them.
Coins earned through the Connect & Collect program do not expire as long as your account remains active. However, make sure to redeem your coins before 15 February 2025.
The overview of your coins and completed transactions are always at your hand – information is available in your personal account on connectcollect.nl
Practical information
After you have completed your registration via this link connectcollect.nl, Draka will check if you comply with the conditions to participate in the program. Afterwards you will receive a welcome email with more information about the program, and you are ready to get connected!
The process is easy! Take a picture of your invoice and upload it through your account in “UPLOAD INVOICE” section. Another way is just to send the invoice to our email: facturen@connectcollect.nl.
Please make sure that the invoice is clear enough and contains such information as article number, product name, item price and date of sale.
The Program will last from 1st July until 31 December 2024. The invoices for goods purchased in December 2024 can be uploaded until January 15th 2025. Make sure to redeem your coins before 15 February 2025. Afterwards, you will not be able to exchange your coins for rewards.
Your invoice needs to be dated 1 July 2024 and onwards. The invoices for goods purchased in December 2024 can be uploaded until January 15th 2025.
In most cases, it takes approximately 48 hours for the coins to get added to your account.
In case you have received an email about your invoice being invalid, and you still have questions, you can reach out to connectcollect@draka.com
The loyalty program will last till 31 December 2024, so allow the system sufficient time to process your invoice and exchange into coins. We advise you to share the invoice as soon as you get them. Afterall, why waiting when you can get your reward sooner?
Please make sure to make your photo as clear as possible. The information in the invoice should be clearly readable. Make sure the photo includes article number, product name, item price and date of sale.
You need a specific amount of coins to redeem your coins for Bol.com gift vouchers: 1.000 coins for a 10 euro voucher, 2.500 coins for a 25 euro voucher, 5.000 coins for a 50 euro voucher and 10.000 coins for a 100 euro voucher.
By joining the Program, you automatically participate in the lottery – so, no extra step is needed from your side! By the end of the year, we will announce a lucky winner and get in contact with them individually.
Donations
On the "Rewards" page you may see all the available donation amounts, and you may choose any amount that you would like to share with Technotrend.
Then, these coins will be transferred to the Prysmian Netherlands' ‘Third Account’ thanks to which Prysmian will donate the value on your behalf.
Click here to find out more about 'Third Account' and the organisation behind it, Ipledge.
And here you may find out more about the Technotrend Foundation.
Making a positive impact on environment and society is in Draka's DNA, and we encourage our customers to make their mark too. The program is possible thanks to our trusted partner Ipledge which is endorsed by UN.
Click on this link to learn more about ‘Third Account’ and the organization behind it, Ipledge.
Other questions
If you haven't found an answer on this FAQ page, please reach out to us at connectcollect@draka.com
We'll be happy to assist you!